FAQs
How do I place an order?
- Select a category (Women, Men, Sale) to explore.
- Once you have done so, choose your size under the dropdown menu of an item and click "Add to Cart". You will see a number appear next to the shopping bag icon indicating the number of items you have in your cart.
- When you are ready to check out, click on the bag icon and you will be taken to a page with a summary of the items you wish to purchase.
- Click on "Continue to Checkout".
- Enter your details and address and click "Place order".
Do I need an account to place an order?
No, you may place an order as a guest. However, we highly recommend that you sign up for an account so you can track and review purchases from your account. You can also save your address and personal details which will allow for a smoother shopping experience next time.
I've forgotten my password — what should I do?
On the Log In page, click on the "Forgot password" link and we will email you instructions to reset your password.
What payment methods do you accept?
We accept Visa and Mastercard, as well as Apple Pay and Google Pay. Payment takes place on the payment provider secure page with 3-D Secure confirmation: your card details never reach us and are not stored by us.
Are the products new or pre-owned?
Every product is new. Items come straight from our partner brands and boutiques, have never been used, and arrive with their original tags and packaging. We do not sell pre-owned items.
Are your products authentic?
All products are guaranteed to be authentic.
How do I subscribe to your newsletter?
In the footer of the homepage, there is a text box under "Subscribe" where you can enter your email address. You will then receive an email notifying you that you are subscribed. Our subscribers are the first to receive sale alerts, new arrivals and discount codes.
I can't find an item that I am looking for?
Please email our customer care at customerservice@vdoma.store and we will do our best to help.
What do you think of VDOMA?