Help and contact

We understand that sometimes customers may need to cancel their order. Please note, if your order has been prepared for shipment, cancellation requests cannot be accepted. If your order has not been prepared for shipment, you can cancel your order as follows:

1. Login to your account. If you checked out as a guest, sign up with the same email address you used to place your order.
2. Go to the My Orders page by clicking on the account button and selecting "My Orders".
3. Find the order you want to cancel and click to see the order details.
4. Click the "Cancel item(s)" button below your order items and follow the prompts to cancel your order.

See our cancellation policy for more information.

Once you receive your item, you can initiate a return as follows:

1. Login to your account. If you placed an order as a guest, contact customer service to process your return.
2. Go to the My Orders page by clicking on the account button and selecting "My Orders".
3. Find the order you want to return and click to see the order details.
4. Click the "Return item(s)" button below your order items and follow the prompts to schedule your return.

For more information on eligibility and conditions see our return policy.

To submit an inquiry, you need to log in.

If you don't have an account, you'll need to register. If your inquiry is related to an order, for faster assistance please register using the same email you used to place your order.

You can also reach us at customerservice@vdoma.store.

Partnerships

Interested in collaborating with us? Please contact us at partnerships@vdoma.store.

Press

For press-related inquiries, including requests for information for editorial purposes, please contact us at press@vdoma.store.